Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
Email: hello@ustogethercreative.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
- Usage data (including information about how you interact with and use our website, products and services)
- Website user information
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Marketing preferences
- Technical data, including information about browser and operating systems
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Website and app user journey information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Legitimate interests – As a brand and marketing consultancy we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Providing and improving our services: We use your data to respond to inquiries, deliver consultancy services, and refine our offerings to better meet client needs.
- Marketing and business development: We may use contact details to share relevant insights, updates, or service information that we believe may be of interest to existing or potential clients.
- Client relationship management: We maintain contact information and communications to build and maintain professional relationships, including for networking and future collaboration opportunities.
- Website performance and analytics: We collect anonymized or aggregated data to analyze website usage and improve the online experience.
- Ensuring security and compliance: We use data to safeguard our digital platforms, detect misuse, and comply with legal or regulatory obligations. Where we rely on legitimate interest as our basis for processing, we carefully consider and balance your rights and interests. You have the right to object to this processing at any time. To learn more or to exercise your rights, please contact us at hello@ustogethercreative.co.uk
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
How long we keep information
Data Retention Schedule
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, accounting, or reporting obligations. Below is a summary of our typical data retention periods:
| Type of Data | Purpose of Collection | Retention Period |
| Client contact details (email, name, etc.) | To deliver services and manage client relationships | Up to 7 years after last interaction |
| Project-related files and communications | For reference, case studies (with consent), and service quality | Up to 7 years after project completion |
| Email marketing and newsletter data | To send insights and promotional content | Until unsubscribed or up to 2 years of inactivity |
| Website contact form submissions | To respond to inquiries and follow up on leads | 12 months from the date of submission |
| Analytics data (anonymized or pseudonymized) | To improve website performance and understand visitor behavior | Up to 26 months |
| Recruitment or job applicant data | To consider applicants for current or future opportunities | 12 months unless consent is given for longer |
At the end of the applicable retention period, personal data is securely deleted or anonymized, unless we are required to retain it for legal reasons.
If you would like us to delete your personal information sooner, please contact us at hello@ustogethercreative.co.uk and we will handle your request in accordance with applicable data protection laws.
Who we share information with
Others we may share personal information with
- Professional or legal advisors
- Regulatory authorities
- Organisations we’re legally obliged to share personal information with
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us by email at hello@ustogethercreative.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated – 16th June 2025
